Terms of Service

Last updated: November 6, 2026

These terms apply to translation orders placed with TETEEMA GROUP LLC, doing business as TEMA Express Services.

What we do

We translate documents that you supply and attach a signed Certificate of Translation Accuracy. We do not issue, obtain, replace or file original documents, and we do not give legal advice. A certificate of accuracy is not government certification or endorsement. Each organization sets its own rules, and the receiving organization decides acceptance; please check its requirements before you order.

Your price

Our prices are posted on this website and in our office. One page is up to 275 words; a shorter document is still one page. The minimum order is $35. We confirm the page count, delivery date and total before any work starts, and every charge is explained and agreed with you before we begin.

Payment

Payment is received before work starts: cash in person, Zelle, debit or credit card, or an invoice you can pay online. Card payments are processed by Stripe through a payment link we send you after your price is agreed; we do not store your card number. One price for every payment method; no card fee is added. Turnaround starts once payment is received. Questions about a charge: call 718-880-4485 or email [email protected] within 14 days.

Same day and rush

Same day is for French and Spanish, 1 to 5 pages: documents and payment by 12 PM; your signed PDF is emailed by 8 PM the same day. Printed copies can be collected until 8 PM sharp; after 8 PM, pickup is the next business day. Spanish depends on translator availability. Rush is within 24 hours, up to 10 pages; it is guaranteed for French, and for Spanish and other languages it depends on translator availability, confirmed when you order. If we miss a same-day or rush time we confirmed because of a delay on our side, the same-day or rush fee is refunded; the translation price stays the same. The time starts once we have clear, complete documents and payment; time spent waiting for a readable copy, missing pages or your answers does not count.

Corrections

We correct any error on our part free of charge. If a translation is rejected because of our work, we fix and re-certify it free. Changes you ask for after delivery that are not our error are $15.

Refunds

Refunds of our service fee. If we have not started work, your service fee is refunded in full. If work has begun, we refund the balance after deducting the fee for work already performed, and we will show you what that covers. Refunds are issued by the same method you paid, within 14 days.

Third-party fees are separate. Fees paid to a payment provider or to a mail carrier are not ours and cannot be refunded by us once they have been submitted.

To request a refund, speak to us at the office or email [email protected]. A written copy of this policy is available on request.

Your documents

By sending documents, you confirm they are yours or that you are authorized to send them for translation. See our Privacy Policy.

Contact

TETEEMA GROUP LLC, 451 Rockaway Avenue, Units 6 & 8, Brooklyn, NY 11212 · 718-880-4485 · [email protected]